We offer a full warranty against defects that occur to our items for one year. If your product becomes damaged then simply inform us and then check our returns policy for full details.
We may ask for evidence in the form of pictures to be emailed to us in order to support your request to exercise your warranty. We do not provide replacements for what we perceive to be wear and tear/ damage caused by use nor for using products on what we deem to be unfit surfaces. Actilean Ski and Actimat should only be used on flat surfaces and not rough, harsh floors (e.g. tarmac, gravel, concrete are NOT suitable and will damage the bottom of products). Wear of foot surface on Actilean Ski is also deemed as wear from use and will not be covered within the warranty.
Items damaged due to excesive use will not be replaced but out of kindness we will offer a substantially discunted replacement to enable you to continue using Actilean products.
We do not take responsibility for damage to ANY personal belongings or ones self (users) that result from using our products and will not support claims of this type. You accept using products at our risk every time you opt to use our products.